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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Glenn Patterson

September 30, 2025

5  out of  5
rating by Glenn Patterson
"Excellent customer service by Sandra, very helpful!"
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Niki

September 24, 2025

5  out of  5
rating by Niki
"Rebecca is amazing to work with! Always helps with any questions right away!"
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Larry & Jane Delzer

September 19, 2025

4  out of  5
rating by Larry & Jane Delzer
"We have been with this agency for 9 years. Always great assistance and very helpful. Appreciate the personal attention."
We responded:
"Larry and Jane we thank you for the kind words and for your journey with our office. "
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Allan Jordheim

September 18, 2025

5  out of  5
rating by Allan Jordheim
"We've been working with Terra's office for several years and they have always provided great and responsive service. Recently we've needed additional insurance and Linnis was able to quickly find us a source for policies that worked best for us, even with another broker, when they didn't have what we needed. She also took time to review our current insuance and recommend improvements. Thanks for the great service."
We responded:
"Allan we are happy to hear of your experience with our office. Customer service is so important to us. Thanks for taking the time to share your experience. "
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Vickie Conway

September 17, 2025

5  out of  5
rating by Vickie Conway
"Angela was efficient and customer service was great. We had a difficult time getting insurance for our manufactured home from other providers (multiple phone calls with no resolution). I called Angela Thursday afternoon and had insurance by Monday!"
We responded:
"Vickie thank you so much for sharing your experience with our office. I am so glad that we were able to get you homeowner coverage. Welcome to our office! "
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Teresa Lightbody

September 12, 2025

5  out of  5
rating by Teresa Lightbody
"Angela was very professional, efficient and responsive. Thank you."
We responded:
"Thank you so much for the 5 star review and for sharing these kind words. We appreciate having you as a customer!! "
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Maddie

September 11, 2025

5  out of  5
rating by Maddie
"Amazing customer service 💗 Saving Money"
We responded:
"Maddie, thank you so much for the amazing review! We are happy to provide great customer service and pricing!!"
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Dave Oss

September 5, 2025

5  out of  5
rating by Dave Oss
"Terra Bache and her team at the Sandpoint branch are knowledgeable and professional. They are friendly in a honest way and I would recommend this office to anyone. We have been clients of State Farm for 51 years. Thanks, Dave Oss"
We responded:
"David, we thank you for the wonderful review and we so appreciate and enjoy having you as a customer. "
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Kerry Kennedy

August 7, 2025

5  out of  5
rating by Kerry Kennedy
"We’ve worked with Terra’s office on several policies and all have been easy. Sandra has helped with our latest and made the process easy. Highly recommend."
We responded:
"Thank so much for the recommendation! We appreciate you too and thank you for taking time to let everyone know. Stop in anytime!!"
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Sally Deucher

July 22, 2025

5  out of  5
rating by Sally Deucher
"Rebecca is awesome 👌"
We responded:
"Thanks Sally! We think you are awesome too :)"
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Kathryn Gregg

July 15, 2025

5  out of  5
rating by Kathryn Gregg
"Fantastic!!"
We responded:
"Thanks for the great review Kathryn! We think you are fantastic too :)"
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Bob and Kay Totten

July 1, 2025

5  out of  5
rating by Bob and Kay Totten
"Sandra was very personable, professional and responsive to my questions. We like the idea of dealing with an agent locally. Pricing for the policies is very reasonable."
We responded:
"Thank you Bob and Kay! We love that we are local which gives us a chance to get to know our customers AND service them better! We look forward to having you as customers. "
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Ben Hoge

June 26, 2025

5  out of  5
rating by Ben Hoge
"It was such a wonderful experience contacting Terra Bache's State Farm Insurnace business in Sandpoint. As someone who has been insured by State Farm for years, it only made sense to find a State Farm agent for our new home in Idaho. Terra Bahe's office did not disappoint. We made initial contact with Linnis who was incredibly helpful and provided us many answers to policy questions we had. She even gave us a referral for a local veterinarian, which was quite helpful. The staff is very accommodating. I encourage you to visit their office and speak with them in person. After 30 minutes, you will feel like they've been good neighbors for years."
We responded:
"Ben thank you so much for choosing our office. I am happy that Linnis was helpful and such a good neighbor. We look forward to working with you, please stop in anytime!!"
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Doreen Shababy

May 15, 2025

4  out of  5
rating by Doreen Shababy
"Hi Rebecca, Just wanted to let you know I received a reimbursement check today for $xxx from State Farm - the full amount - for towing our vehicle last week. The Kia is up and running and better than ever (it was "just" a starter and fuse - thank goodness!) I wanted to thank you for filing the claim on our behalf, it came through really fast. Insurance can be intimidating and confusing with so many small-print details, and I guess I didn't need to become so frustrated at first. I appreciate the patience of the other agent I spoke to that day when I became flustered. She is a champion of courtesy! Thank you again."
We responded:
"Hi Doreen a d thanks so much for leaving us a review and such kind words. It sounds like my team met and exceeded expectations. We always strive to do our best. Please let us know what we could do differently in future to earn your 5 star review. We look forward to serving your needs in the future. "
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Kristen Horst

April 30, 2025

5  out of  5
rating by Kristen Horst
"Getting a quote to finalizing our policy was a breeze with Terra Bache and Sandra. They were quick, attentive and competitive pricing. Highly recommend!"
We responded:
"Kristen! Thank you so much for your kind words. We are so happy to have you at our office. Let us know how we can help anytime!! "
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Martha Van Gastel

April 17, 2025

5  out of  5
rating by Martha Van Gastel
"Terra Bache and her team are exceptional. We have had a great experience doing business with them. Linnis is my primary point of contact, and she is always very helpful. If she is unavailable, another staff member is always available to assist us."
We responded:
"Martha thank you for reviewing our State Farm office. We appreciate having you as a customer. Please reach out anytime. "
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Taylar Francis

April 17, 2025

5  out of  5
rating by Taylar Francis
"Very thankful for this establishment and all their help over the years! We appreciate this establishment for always taking care of us and our insurance needs. Highly recommend!!"
We responded:
"Taylar thank you! We are also thankful for you! Please reach out anytime and know that we look forward to continuing to work with you in the future!! "
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Kara Dixon

April 10, 2025

5  out of  5
rating by Kara Dixon
"Rebecca was friendly and helpful! She made the process so easy! Highly recommend Terra and her team!"
We responded:
"Kara, we are so glad that Rebecca was able to help you get settled with insurance. Welcome to our Agency and the PacNW"
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Kristie Rickter

April 7, 2025

5  out of  5
rating by Kristie Rickter
"I have been a State Farm customer for many years and there is a very good reason for that. My agent and her office staff. Period. Never in all the years I have been with them have I ever called and not been given exactly what I need and always have felt that my problem, is their problem. Explaining home owners coverage and insurance is difficult to understand but they have always been there to explain everything and give me options for coverage that make sense for I what I need. They have always prioritized our needs and have never failed us. I have home and auto policies bundled and also cover 2 young adult drivers that attend college in 2 different states. That being said... you can imagine there have been times when I or my children have needed to have a car towed and when I couldn't get it done in a timely manner through the app, I have called my agent's office. It doesn't matter who answers the phone, it has been taken care of, keeping my kids safe and off the side of the road, out of unnecessary danger. A recent situation would have put my daughter on the side of a road for over 12 hours. I found a tow company within 10 minutes of her but they would not come until they had authorization from State Farm. So at 4:30pm I called my agent's office and within minutes an agent had called personally verifying and giving authorization and didn't leave the office until they knew a tow truck was en route to my daughter, 950 miles away from home. That is what Terra Bache and her staff are like. That is the kind of customer service they give to their customers. It was important to Angella that my daughter was set up and was going to be brought to safety and she wasn't going to leave the office because it was the end of her work day. She wasn't leaving the office until she knew my daughter was taken care of. I have been traveling and needed information that I could not access right away and sure enough, I call their office and someone is right there to send me whatever I need. I have never been let down by any of the people working in that office. Every single one of them has gone above and beyond to take care of our family and that is worth any amount of money in the world. There are many more examples I could share but if you are in need of insurance, all be it home or auto then I would encourage you to seek out Terra Bache as your agent and insure yourself with State Farm. Nobody does it better!"
We responded:
"Kristie, We get wonderful reviews but this one definately got to me. I may have teared up a bit reading it. Thank you for kind words that I feel capture the heart of my team. These ladies care for everyone that comes in, for the community. Neighbors, everyone. Your words captured that heart better than I could have myself. Blessings your way and thanks again for taking the time to share."
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Brice Ingwaldson

January 31, 2025

5  out of  5
rating by Brice Ingwaldson
"They are super friendly, very knowledgeable, competitively priced and always helpful! Their service is unbeatable!!"
We responded:
"Thanks Brice for your kind words! We look forward to working with you over the years! "
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Kristin Krahmer

January 29, 2025

1  out of  5
rating by Kristin Krahmer
"Called to get a quote and they said they would email or call. A week later and they didn't contact us. Luckily Farmers Insurance helped us with great service."
We responded:
"Kristen, thank you for bringing this to my attention as it allows us and opportunity to nail down our current process. Our office was very busy the day you called in and you happened to get our newest team member. We are sorry that we did not get back to you . Please note that we do call hundreds of people back every week, however. We are all human and do make errors at times. Although I don't believe that this situation warrants a 1 star review, we respect your right to give one. We wish you the best on your journey."
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craig gioia

January 9, 2025

5  out of  5
rating by craig gioia
"My family has been clients with Terra Bache for many years. It has been a pleasure and privilege to have such a professional company advising my family on all areas of insurance. Knowledgeable, patient, and detailed are just a few of the terms we can use to highlight Terra Bache Insurance. Regardless of the type of insurance you may need, Terra Bache and her team of professionals are your go to experts."
We responded:
"Craig, we have enjoyed so much getting to know you over the years and always wish you and your family the best!! Thanks so much for your kindness. "
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Matt & Joe CCB

January 3, 2025

5  out of  5
rating by Matt & Joe CCB
"Linnis was a pleasure to work with and was very helpful with getting everything I needed done and in a timely matter"
We responded:
"Thank you so much for the kind review! We love our customers and look forward to earning your relationship. "
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kathy Smith

December 30, 2024

5  out of  5
rating by kathy Smith
"Sandra Rust was excellent, it is great to fine someone who is an expert in their field. She made sure we were well informed and she was very efficient. We feel very fortunate to have found a really good agent"
We responded:
"Kathy thanks so much for leaving a review for us! We are so happy Sandra provided knowledgeable service. Our whole team looks forward to working with you. "
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Melissa Brignone

December 3, 2024

5  out of  5
rating by Melissa Brignone
"Sandra was great to work with while setting up my renters insurance. She was professional and knowledgeable. I will be transferring the rest of my policies to this office from my old SF agent in GA."
We responded:
"Thanks Melissa for taking the time to review us. We look forward to working with you in the future. "