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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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scott keller

January 30, 2026

5  out of  5
rating by scott keller
"The experience I had with Linnis was totally amazing. I’m not the insured but was someone that needed help filling out the total loss claim for there insurer. After she rapped her head around what needed to be done she was so helpful and kind and everything went smoothly. I may re-think who I insure with and may be talking to her soon. Thanks again Linnis"
We responded:
"Thank you so much for the 5-star rating, scott! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Josh T

January 21, 2026

5  out of  5
rating by Josh T
"Sandra is excellent to work with! She is my go-to person for multiple policies. I highly recommend!"
We responded:
"We appreciate your review, Josh. We are so happy that you had such a wonderful experience with State Farm Agent Terra Bache’s Team here in Sandpoint ! "
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Mistie Kinney

January 18, 2026

5  out of  5
rating by Mistie Kinney
"Sandra and Rebecca provided fast, professional service!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Sandpoint to know that you had such a wonderful experience with us here on State Farm Agent Terra Bache’s Team. Thank you so much for the 5-stars, Mistie! We really appreciate your feedback and are always here to help with any insurance needs you have. Feel free to reach out to us here on State Farm Agent Terra Bache’s Team anytime. "
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Deborah Carl

January 15, 2026

5  out of  5
rating by Deborah Carl
"Great customer service, very knowledgeable and professional but with "small town" friendliness. Always available to answer questions and provide information. Sandra is top notch!!!"
We responded:
"Deborah thank you so much for kind words! We love that you are with our office and look forward to a continued partnership."
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D Wilson

December 21, 2025

5  out of  5
rating by D Wilson
"Terra Bache is a very attentive insurance agent you who continuously checks your policies with State Farm and keeps you informed of any necessary requirements or changes needed. She keeps me informed of payments that are due and up and coming. This allows me to keep my policies paid up to date and prevents any policy expiration. She is extremely competent and timely in her dealings with my policies which assures me that I will not experience any future problems. Thank you . Douglas Wilson"
We responded:
"Hello Doug! I am so happy you left us a review. My team and I love working with you too! Thanks so much for your kind words and Blessings to you sir :). "
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K. Jay

October 2, 2025

5  out of  5
rating by K. Jay
"EXCEPTIONAL service!! I had a problem with the tow 'service' I foolishly used (third party) & it took Linnis quite some time to sort it out & finally get an invoice of what I paid them! She was very patient & professional! I would've been pulling my hair if I went through all she did!!"
We responded:
"Thank you for your kind words and also for your patience. We appreciate you."
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Glenn Patterson

September 30, 2025

5  out of  5
rating by Glenn Patterson
"Excellent customer service by Sandra, very helpful!"
We responded:
"Glenn we thank you for taking the time to leave us a review and love that Sandra provided great service. "
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Niki

September 24, 2025

5  out of  5
rating by Niki
"Rebecca is amazing to work with! Always helps with any questions right away!"
We responded:
"We love that Rebecca has been so helpful! Thank you for being a part of the Agency! "
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Larry & Jane Delzer

September 19, 2025

4  out of  5
rating by Larry & Jane Delzer
"We have been with this agency for 9 years. Always great assistance and very helpful. Appreciate the personal attention."
We responded:
"We thank you for the kind words and for your journey with our office. Blessings!"
Profile photo of Larry & Jane Delzer

Larry & Jane Delzer

September 19, 2025

4  out of  5
rating by Larry & Jane Delzer
"We have been with this agency for 9 years. Always great assistance and very helpful. Appreciate the personal attention."
We responded:
"We thank you for the kind words and for your journey with our office. Blessings!"
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Allan Jordheim

September 18, 2025

5  out of  5
rating by Allan Jordheim
"We've been working with Terra's office for several years and they have always provided great and responsive service. Recently we've needed additional insurance and Linnis was able to quickly find us a source for policies that worked best for us, even with another broker, when they didn't have what we needed. She also took time to review our current insuance and recommend improvements. Thanks for the great service."
We responded:
"Allan we are happy to hear of your experience with our office. Customer service is so important to us. Thanks for taking the time to share your experience. "
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Vickie Conway

September 17, 2025

5  out of  5
rating by Vickie Conway
"Angela was efficient and customer service was great. We had a difficult time getting insurance for our manufactured home from other providers (multiple phone calls with no resolution). I called Angela Thursday afternoon and had insurance by Monday!"
We responded:
"Vickie thank you so much for sharing your experience with our office. I am so glad that we were able to get you homeowner coverage. Welcome to our office! "
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Teresa Lightbody

September 12, 2025

5  out of  5
rating by Teresa Lightbody
"Angela was very professional, efficient and responsive. Thank you."
We responded:
"Thank you so much for the 5 star review and for sharing these kind words. We appreciate having you as a customer!! "
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Maddie

September 11, 2025

5  out of  5
rating by Maddie
"Amazing customer service 💗 Saving Money"
We responded:
"Maddie, thank you so much for the amazing review! We are happy to provide great customer service and pricing!!"
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Dave Oss

September 5, 2025

5  out of  5
rating by Dave Oss
"Terra Bache and her team at the Sandpoint branch are knowledgeable and professional. They are friendly in a honest way and I would recommend this office to anyone. We have been clients of State Farm for 51 years. Thanks, Dave Oss"
We responded:
"David, we thank you for the wonderful review and we so appreciate and enjoy having you as a customer. "
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Kerry Kennedy

August 7, 2025

5  out of  5
rating by Kerry Kennedy
"We’ve worked with Terra’s office on several policies and all have been easy. Sandra has helped with our latest and made the process easy. Highly recommend."
We responded:
"Thank so much for the recommendation! We appreciate you too and thank you for taking time to let everyone know. Stop in anytime!!"
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Sally Deucher

July 22, 2025

5  out of  5
rating by Sally Deucher
"Rebecca is awesome 👌"
We responded:
"Thanks Sally! We think you are awesome too :)"
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Kathryn Gregg

July 15, 2025

5  out of  5
rating by Kathryn Gregg
"Fantastic!!"
We responded:
"Thanks for the great review Kathryn! We think you are fantastic too :)"
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Bob and Kay Totten

July 1, 2025

5  out of  5
rating by Bob and Kay Totten
"Sandra was very personable, professional and responsive to my questions. We like the idea of dealing with an agent locally. Pricing for the policies is very reasonable."
We responded:
"Thank you Bob and Kay! We love that we are local which gives us a chance to get to know our customers AND service them better! We look forward to having you as customers. "
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Ben Hoge

June 26, 2025

5  out of  5
rating by Ben Hoge
"It was such a wonderful experience contacting Terra Bache's State Farm Insurnace business in Sandpoint. As someone who has been insured by State Farm for years, it only made sense to find a State Farm agent for our new home in Idaho. Terra Bahe's office did not disappoint. We made initial contact with Linnis who was incredibly helpful and provided us many answers to policy questions we had. She even gave us a referral for a local veterinarian, which was quite helpful. The staff is very accommodating. I encourage you to visit their office and speak with them in person. After 30 minutes, you will feel like they've been good neighbors for years."
We responded:
"Ben thank you so much for choosing our office. I am happy that Linnis was helpful and such a good neighbor. We look forward to working with you, please stop in anytime!!"
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Doreen Shababy

May 15, 2025

4  out of  5
rating by Doreen Shababy
"Hi Rebecca, Just wanted to let you know I received a reimbursement check today for $xxx from State Farm - the full amount - for towing our vehicle last week. The Kia is up and running and better than ever (it was "just" a starter and fuse - thank goodness!) I wanted to thank you for filing the claim on our behalf, it came through really fast. Insurance can be intimidating and confusing with so many small-print details, and I guess I didn't need to become so frustrated at first. I appreciate the patience of the other agent I spoke to that day when I became flustered. She is a champion of courtesy! Thank you again."
We responded:
"Hi Doreen a d thanks so much for leaving us a review and such kind words. It sounds like my team met and exceeded expectations. We always strive to do our best. Please let us know what we could do differently in future to earn your 5 star review. We look forward to serving your needs in the future. "
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Kristen Horst

April 30, 2025

5  out of  5
rating by Kristen Horst
"Getting a quote to finalizing our policy was a breeze with Terra Bache and Sandra. They were quick, attentive and competitive pricing. Highly recommend!"
We responded:
"Kristen! Thank you so much for your kind words. We are so happy to have you at our office. Let us know how we can help anytime!! "
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Martha Van Gastel

April 17, 2025

5  out of  5
rating by Martha Van Gastel
"Terra Bache and her team are exceptional. We have had a great experience doing business with them. Linnis is my primary point of contact, and she is always very helpful. If she is unavailable, another staff member is always available to assist us."
We responded:
"Martha thank you for reviewing our State Farm office. We appreciate having you as a customer. Please reach out anytime. "
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Taylar Francis

April 17, 2025

5  out of  5
rating by Taylar Francis
"Very thankful for this establishment and all their help over the years! We appreciate this establishment for always taking care of us and our insurance needs. Highly recommend!!"
We responded:
"Taylar thank you! We are also thankful for you! Please reach out anytime and know that we look forward to continuing to work with you in the future!! "
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Kara Dixon

April 10, 2025

5  out of  5
rating by Kara Dixon
"Rebecca was friendly and helpful! She made the process so easy! Highly recommend Terra and her team!"
We responded:
"Kara, we are so glad that Rebecca was able to help you get settled with insurance. Welcome to our Agency and the PacNW"